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System Centre Service Manager (SCSM) is a software product of Microsoft which empowers organizations to manage incidents and problems in the most efficient way. It comprises a series of tools that allow businesses to manage their servers, client systems, and applications. It’s a family of tools from Microsoft that aims for businesses to proactively respond to the needs of IT datacenter. With SCSM, problem resolution and change control process are improved and you will get to learn to implement high-value best practices from ITIL and MOF.

What are some objectives of SCSM?

  • Increase productivity – With an integrated platform like SCSM analysts are able to diagnose and immediately resolve issues.
  • Lower costs – Repetitive and time-consuming tasks or issues can now be solved by end-users thus reducing IT costs.
  • Improve resolution ties – End-users are empowered to resolve issues on their own at any time, thus reducing the volume of calls received by service desk support.
  • Meet compliance standards – built-in processes are acquiescent to industry’s best practices such as those found in ITIL and MOF.

The latest update Rollup for SCSM is already available with a number of bugs already fixed.

New SCSM features include:

  • Knowledge-based risk management – SCSM's configuration management database gathers data from numerous sources for solution support while also assessing risks connected with making proposed changes.
  • Central management packs – System Center Service Manager includes Change Management and Incident Management packs to help administrators control and tailor the solution procedure.
  • Business alignment functionality – System Center Service Manager aids businesses shape their business goals with SQL Server Reporting Services (SSRS), which delivers simple reporting competencies for improved performance monitoring.